Privacy Policy

Effective Date: September 7, 2022

Last Updated: September 7, 2022

MaxLiner, LLC (“MaxLiner”) is committed to responsible information management practices. As a part of that commitment, this MaxLiner App Privacy Policy (“Privacy Policy”) is an effort to provide users of our App with a clear understanding of how we collect information, how we use the information we collect, with whom we disclose such information, and the steps we take to secure the information we collect.

MaxLiner® offers a comprehensive CIPP liner solution for relining vertical and lateral pipelines, using high quality materials and equipment. MaxLiner’s innovative lining system delivers results that are more effective than the traditional dig-and-replace method of repairing broken, cracked and leaking pipes without the disruption of digging up yards, sidewalks or damaging interior walls. MaxLiner offers an App for use in the field, and includes: Geo-Locate of jobs, resin calculator, install checklist, installation log, estimated cure times and technical data sheets.

By using our App, you consent to the collection, use and sharing of your information by MaxLiner in accordance with this Privacy Policy.

It is important for users of our App to read the Privacy Policy carefully. The Privacy Policy may change over time in coordination with new or different services that we may provide in the future, or for other unforeseeable reasons. We have provided an Effective Date and a Last Updated date so that users of the App can be aware of the Privacy Policy in effect at all times. We encourage all users to occasionally refer to this Privacy Policy so that they can remain aware of our current practices.

What Does This App Privacy Policy Apply To?

This App Privacy Policy describes our privacy practices for information that we collect:

• through the App;
• when you use, obtain or consider the App,
• when you communicate with us in any way including by calling or emailing us, participating in an online chat, connecting with us on social media, post to our social media pages and/or tagging us in your social media posts (collectively, “Communications”); and
• when you respond to our advertisements or participate in surveys or participate in our contests or promotions.

What information is being collected?

1. Personally Identifiable Information: This category includes information that would allow us to identify you or your customers personally. This includes contact information, such as names, addresses, e-mail addresses and job site location.
2. Other Information: This category refers to information that does not directly identify a specific individual. For instance, the App may track the total number of visitors that utilize the App, the number of visitors to a particular part of the App, and/or other such technical information. This data may be used to diagnose problems with the App, gather demographic, geographic and other information that does not directly identify you to improve our App or marketing efforts, improve our services and product, and for similar purposes. We may also make Personally Identifiable Information anonymous or aggregate such anonymous data so that it becomes Other Information.

How Do We Collect Information?

1. Voluntarily Provided Information: MaxLiner may collect information, which may include Personally Identifiable Information, voluntarily provided to us by the user. This information may be collected in coordination with a voluntary survey, information or service request, invoicing, purchases made through the App or by similar voluntary methods.
2. Passive Information Collection: MaxLiner may also collect information, which may include Personally Identifiable Information, automatically when you use the App, including specifically when you use the App. This information may include anonymous data. Information may be collected using technologies such as standard server logs, cookies, pixels, and clear GIFs or Web beacons.
3. When You Contact Us: Personally Identifiable Information may be gathered as a result of phone calls, emails or other communications with us, including those communications on or through the App. In the case of phone calls, some Personally Identifiable Information may be collected automatically, like a phone number.
4. Third Party Information: MaxLiner may collect information, which may include Personally Identifiable Information, from third parties and vendors and add it to the other information collected.

How Do We Use Personally Identifiable Information?

Information collected by the App is used for the following purposes:

• To address inquiries or issues;
• To maintain accounts and dealings;
• To enhance operations of our App;
• To provide marketing and promotional efforts, including retargeting;
• To enforce agreements, address security hazards, prevent fraud or illegal or improper activities;
• For administrative purposes;
• For other legally permissible purposes.

We allow you to “opt-out” of receiving certain marketing material, as discussed in more detail below.

How Long Do We Retain Information?

We retain relevant Personally Identifiable Information related to your account and/or your business relationship with us pursuant to applicable federal and state rules and regulations and so long as retaining said Personally Identifiable Information is necessary including, but not limited to, the duration of time that you utilize the App, the duration for which any amounts owed to MaxLiner are due by you, and a reasonable period after termination of any business relationship via signed release and/or communications between MaxLiner and You. For additional information, please contact us at 877-426-5948.

To What Extent Do We Disclose Your Information to Third Parties?

MaxLiner may share your information in the following situations:

1. Service Providers: We may share your information, including Personally Identifiable Information, with third parties or affiliates to assist in our business operations (e.g., to process payments, store data, deliver information, and perform other similar functions), or to provide the services you have requested.
2. Third Party Providers that you Request: We may share your information with third parties in order to process your requests through the App.
3. Business Transfers: We may share your information, including Personally Identifiable Information, as part, of or in connection with, a merger, acquisition, assignment, as part of debt financing, the sale of our assets, or in any similar transaction, or to the extent as may be required in the unlikely event of insolvency bankruptcy, or a receivership.

How is Personally Identifiable Information Secured?

We employ safeguards designed to help preserve our App users’ security and privacy and to help prevent the misuse of any Personally Identifiable Information. These safeguards are consistent with industry standards. In addition to other procedural safeguards, we use security software (SSL, or Secure Sockets Layer, technology) and firewalls to protect your information.

Unfortunately, no data transmission over the Internet or any wireless network can be absolutely secure. As a result, while we strive to protect your Personally Identifiable Information, we can make no representations or warranties regarding the security of any data exchanged through the App. There are potential security risks beyond our control. With this in mind, by using the App you acknowledge that you are transmitting data through the App at your own risk.

Third Party Websites

The MaxLiner App may contain images of and links to third party websites (“Linked Sites”). The Linked Sites are not under the control of MaxLiner and MaxLiner is not responsible for examining or evaluating any Linked Sites, and MaxLiner does not warrant the offerings of any of these businesses or individuals or the content of the Linked Sites. MaxLiner does not assume any responsibility or liability for the actions, product, and content of all these Linked Sites and any other third parties. MaxLiner is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by MaxLiner of any Linked Sites or any association with its operators, or with any of its products or services. You should carefully review their privacy statements and other conditions of use. Accordingly, we are not responsible for the practices employed by third-party websites or services linked to or from our App, including the information or content contained in such third-party websites or services, and this Privacy Policy does not apply to them. Privacy notices on such linked websites may be different from our Privacy Policy. Your browsing and interaction with any third-party website or service, including those that have a link on or through our App, are subject to that third-party’s own rules and privacy notices. You access such linked websites at your own risk. You should always read the privacy notice of a linked website before disclosing any of your personal information on such website.

You should be aware that third party sites which display advertisements linking to our App may use a “cookie” to passively collect information to tailor advertising for you. We do not have control over or access to the third-party data collected.

The data we collect from visitors to our App may be shared with our third party vendors, such as Google or Bing, or other sites on the Internet for data analytics purposes. The privacy policies for such Linked Sites may differ from ours, and you are encouraged to review them.

Your Choices

You may opt out of receiving future promotional communications from us by following the instructions within a promotional communication you received from us. To learn more about your choices regarding receiving promotional emails or other communications, please email us at info@maxlinerusa.com.

Protection of MaxLiner: You agree that we, our agents, and independent contractors, may disclose your information, including Personally Identifiable Information, to the extent that we, our agents, and independent contractors, in our sole discretion, believe doing so may be appropriate, including but not limited to when it may be legally required, necessary to comply with laws, or in response to lawful requests or legal process. We may also share such information where we believe it may limit our liability in an actual or potential lawsuit, or where otherwise necessary to protect our rights, interests and/or property (including, without limitation, to enforce our agreements), or the rights, interests and/or property of our agents, independent contractors, customers, and others. This may include release of your Personally Identifiable Information if there is an unpaid balance on your account; you hereby authorize us, our agents, or our independent contractors to refer your Personally Identifiable Information to a collection agency and the unpaid balance may be reported to a credit agency, which may damage your credit. 

MaxLiner Marketing Opt-out:

Promotional Emails. You may opt-out of receiving certain future email communications from us by clicking on the unsubscribe link at the bottom of emails you receive from us. We will use commercially reasonable efforts to process such requests in a timely manner. You cannot opt-out of receiving transactional emails or communications related to your account with us.

Promotional Mailings. You may opt-out of physical mail marketing and catalogs by completing the catalog opt-out forms available through the App. We will use commercially reasonable efforts to process such requests in a timely manner.

Promotional Text Messages. If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying “STOP.”

Third Party Marketing Opt-out: Our third-party advertising partners may collect data about your visits to the App to help them better understand your advertising preferences, and provide you with offers they believe you will be interested in. You may opt out of receiving certain advertising tailored to you from third parties. If you would like to opt out of behavioral advertising or to learn more, please visit:

• http://www.aboutads.info/choices/
• https://policies.google.com/technologies/ads http://optout.networkadvertising.org/?c=1#!/.

Options you select are browser and device specific.

Cookie Usage and tracking: We may use cookies, web beacons, tracking pixels, and other tracking technologies on or through the App to help customize the App and improve your experience. When you access the App, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the App. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis. You may block or delete cookies and control data collection through your web browser settings. However, adjusting your browser preferences may impact your experience or use of the App.

We may also use cookies and other technologies (i) to provide, develop, maintain, personalize, protect, and improve our App, products, programs, and services and to operate our business, (ii) to perform analytics, including to analyze and report on usage and performance of our App and marketing materials, (iii) to protect against, identify, and prevent fraud and other unlawful activity, (iv) to create aggregate data about groups or categories of our users, (v) to synchronize users across devices, affiliates, business partners, and select third parties, and (vi) for us and our affiliates, business partners, and select third parties to target, offer, market, or advertise products, programs, or services, including retargeting. Cookies and other technologies also facilitate, manage, and measure the performance of advertisements displayed on or delivered by or through us and/or other networks or sites. By using our App, you acknowledge, and agree that you are giving us your consent to track your activities and your use of the App through the technologies described above, as well as similar technologies developed in the future, and that we may use such tracking technologies in the emails we send to you.

Location of Personal Data

MaxLiner is a global enterprise based in the United States with operations in countries around the world. Authorized MaxLiner personnel and third parties acting on our behalf may access, use, and process personal information collected from your use of the App in a country that is different from yours, and which may have different, including less stringent, data protection laws.

MaxLiner has implemented global privacy practices for processing personal information that are designed to ensure the personal information is protected under various data protection laws, including the applicable data protection laws under which the personal information was collected. MaxLiner transfers personal information between the countries in which we operate in accordance with the standards and conditions of applicable data protection laws, including standards and conditions related to security, processing, and acceptable transfer mechanisms.

 Children’s Privacy

We do not intentionally collect data from children under the age of 13. The App is not directed to children under 13 and children under 13 should not use the App. If we learn that we have inadvertently collected any such data, we will delete it as soon as possible.

Contact Us

If you have any inquiries regarding our Privacy Policy, you may:

Email us at: info@maxlinerusa.com

Write us at: 450 College Drive, Martinsville, VA 24112

Individuals with Disabilities

If you have a disability and need access to our privacy policy in a different format, please:

Email us at: info@maxlinerusa.com

Write us at: 450 College Drive, Martinsville, VA 24112

Notice to California Residents – Your California Privacy Rights

This section of the Privacy Policy applies solely to visitors, users, and others who are residents of the State of California (“consumers”). For purposes of this section of the Privacy Policy only, the terms defined in the California Consumer Privacy Act of 2018, as amended (“CCPA”) have the same meaning when used in this section of the Privacy Policy. 

For example, when used in this section of the Privacy Policy only, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information does not include information exempted from scope of the CCPA (such as information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act, the Gramm-Leach-Bliley Act, the California Financial Information Privacy Act, or the Driver’s Privacy Protection Act of 1994) or information exempted from the CCPA’s definition of “personal information” (such as publicly available information or consumer information that is deidentified or aggregated). 

• Sale or Sharing of Personal Information

We do not, and will not, sell Personal Information to any third-party. We also do not, and will not, share any Personal Information with third parties for the third parties’ marketing purposes.

• Notice of Collection of Personal Information

We collect personal information when a consumer uses, visits, participates in or otherwise accesses the App. The following is a list of the categories of Personal Information that we collect and the business or commercial purposes for which each category will be used.

• Collection, Use, and Disclosure of Personal Information in the Past 12 Months

We do not and will not, sell Personal Information to third parties. The below chart lists the categories of Personal Information that we have collected about consumers, the categories of sources from which that information was collected, the business or commercial purposes for which the information was collected and the categories of third parties with whom we shared the information. All information below is for the 12 months preceding the Last Updated date below.

• Right to Know About Personal Information Collected, Disclosed, or Sold.

Consumers have the right to request that we disclose to that consumer or his or her authorized agent:

• The categories of Personal Information that we have collected about that consumer;
• The categories of sources from which the Personal Information was collected;
• The business or commercial purpose for collecting or selling Personal Information;
• The categories of third parties with whom we share Personal Information;
• The specific pieces of personal information we collected about that consumer.

For each of these items, the timeframe covered by MaxLiner’s response will be for the 12 months preceding the receipt of the request.

Consumers may submit a verifiable request for this information by calling 877-426-5948 or by clicking https://maxlinerusa.com/contact-us/ When submitting a Right to Know request, please state that you are making a Right to Know request and specify whether you are requesting disclosure of specific pieces of personal information about the consumer or categories of personal information or both. Please also provide the consumer’s full name, address, telephone number, email address, account number, date of last service, cost of last service, service address, and IP address(es). We will use that information to attempt to verify the consumer’s identity by comparing the information provided to the information collected and/or maintained by us. If you are an authorized agent of a consumer nor the parent/legal guardian of a minor consumer, please also provide your full name and contact information including name, address, telephone number and email address. Within 10 days of our receipt of the Right to Know request, we will provide a response that includes information about our process to verify the consumer’s identity and when the consumer or his or her agent should expect a further response.

• Right to Request Deletion of Personal Information

Consumers, or their authorized agent, have the right to request that we delete any Personal Information about the consumer that we have collected or that we maintain. California consumers may submit a verifiable request for this information by calling 877-426-5948 or by clicking info@maxlinerusa.com When submitting a Right to Deletion request, please state that you are making a Right to Deletion request and provide the consumer’s full name, address, telephone number, email address, account number, date of last service, cost of last service, service address, and IP address(es) so that we may attempt to verify the consumer’s identity by comparing the information you provide to the information collected and/or maintained by us. . If you are an authorized agent of a consumer nor the parent/legal guardian of a minor consumer, please also provide your full name and contact information including name, address, telephone number and email address. Within 10 days of our receipt of the Right to Deletion request, we will provide a response that includes information about our process to verify the consumer’s identity and when the California consumer or his or her agent should expect a further response.

• Right to Not Be Discriminated Against

Consumers have the right not to receive discriminatory treatment from us for the exercise of the privacy rights conferred by the CCPA and listed in Section 9 of this Privacy Policy. We will not discriminate against those who exercise their privacy rights. Specifically, if you exercise your privacy rights, we will not deny you goods or services, charge you different prices or rates for goods or services or provide you a different level or quality of goods or services.

• Authorizing an Agent to Exercise Your Rights

Consumers have the right to designate an authorized agent to exercise the privacy rights conferred by the CCPA and listed in this Privacy Policy on their behalf. To designate an authorized agent, a consumer must either provide the agent with an executed power of attorney or provide the authorized agent with written permission to exercise the rights set forth in this section that is signed by the consumer and notarized.

Notice to UK & EEA Users

In relation to personal data we hold about you, you have the right to:

• where we process your personal data based on your consent, to withdraw your consent easily and at any time (withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent);
• get access to your personal data that we hold and receive information about our processing of it;
• ask us to correct the record of your personal data maintained by us if it is inaccurate or to complete incomplete personal data;
• ask us, in certain instances, to erase your personal data or cease processing;
• object to us processing your personal data for direct marketing purposes (see “Marketing”) and for certain other purposes;
• challenge us processing your personal data which has been justified on the basis of our or a third party’s legitimate interests;
• ask us, in certain instances, to restrict processing personal data to merely storing it;
• request portability of your personal data in certain limited instances;
• be notified of a personal data breach which is likely to result in high risk to your rights and freedoms; and
• complain to a data protection authority (contact details for data protection authorities in the UK, European Economic Area and Switzerland are available here).

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. If you would like to exercise any of these rights, please contact us and our appointed data protection officer (“DPO”), Gil Carroll at gcarroll@maxlinerusa.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one calendar month (starting from the day after we receive your request). Occasionally, it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Last Updated:  September 7, 2022